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Nov 17, 2025
If a product is faulty, misrepresented, or not delivered as promised, and a business refuses to give you a refund, you still have options. First, try contacting the company’s customer service in writing and keep records of your complaint. If the business is regulated by Consumer Protection BC, you can file a complaint with them. If not, you may need to consider legal action in small claims court (for disputes under $35,000). Free help is available from People’s Law School for understanding your options.
