AskJES

If you have a legal question that relates to BC laws, you can access Ask JES from this website. Ask JES is live weekdays from 11am to 2pm. If you contact Ask JES during offline hours, you will receive a response the next business day.

The toll-free phone number is provided in the green column on the right. You can call or send a text message. You can also click the “Chat With Us” button on the right, or the green button on the bottom right corner on every page.

Ask JES is available on LegalHelpBC.ca, as well as through these other BC legal help websites: SmallClaimsBC.ca, SupremeCourtBC.ca, AdminLawBC.ca, HowToSeparate.ca, RentingItRight.ca, LegalRightsForYouth.ca and Clicklaw.bc.ca.

All inquiries are received by phone, live chat, text message, email or through Facebook Messenger. Ask JES uses ZenDesk customer service software, creating tickets for each inquiry. When the service is live, Ask JES provides immediate answers to legal questions. When questions come in during offline hours, a response is provided the next business day.

Ask JES is supported by UBC law students, as well as a knowledge base of over 1000 legally reviewed questions and answers. When complex questions are asked, they are escalated legally trained professionals who respond by email. Ask JES provides legal help information, not legal advice.

If you have a legal question that relates to BC laws, see the information in the green column on the right to call, chat live or send us a message with YOUR question.

JES provides funding to the UBC Law Students Legal Advice Program, which provides first responder services. UBC law students answer Ask JES questions. Ask JES is supported by a knowledge base of over 1000 legally reviewed questions and answers.

When questions are complex or require additional expertise, your inquiry will be escalated to the JES Public Legal Education and Information Manager. A legally trained professional will provide a response by email. Ask JES provides legal help information, not legal advice.

Ask JES is live weekdays from 11am to 2pm. If you contact Ask JES outside of these hours, you will receive a response the next business day. Be sure to leave your phone number or email address for us to contact you.

Legal issues are often complex. Ask JES provides legal help information and referrals to assist people to learn more about their specific issue. It is often the case that people have more than one question. Also, people often contact Ask JES more than once, as they take steps to move their legal issue forward.

Ask JES is here to help at every stage, supporting British Columbians to get more information about their legal issue. Most inquiries result in Ask JES providing links to a website to learn more and/or referrals to a legal help service that can provide more assistance. Ask JES answers thousands of questions every year and we also provide thousands of referrals, supporting people to get the specific help they need.

Ask JES provides legal help information and referrals, not legal advice. Only lawyers can give legal advice, providing guidance on your specific legal issue. If you ask a question that requires legal advice, Ask JES will give you information to contact the Lawyer Referral Service or other legal advice services. To learn more, see How Can I Get Free Legal Advice under Legal Help.

Ask JES is managed by the Justice Education Society of BC (JES). Funding is provided by the Law Foundation of BC, as well as the BC government through a Community Gaming Grant.