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Apr 15, 2026
If a product is faulty, misrepresented, or not delivered as promised, and a business refuses to give you a refund, you still have options. First, try contacting the vendor or the company’s customer service in writing and keep records of your complaint.
If the business is regulated by Consumer Protection BC, you can file a complaint with them. If not, you may need to consider legal action. The BC Civil Resolution Tribunal handles claims up to $5,000. BC Small Claims Court handles disputes from $5,000 to $35,000.
It is also helpful to understand if there is a product warranty or guarantee. See this article from People's Law School.
